The College of Registered Nurses of Alberta (CRNA) offers a variety of options for the public, applicants, registrants and collaborators to find the information they require. The CRNA’s customer service includes everything from self-serve options to one-on-one consultations specific to an individual’s unique circumstances.
The following options are available for those seeking information from the CRNA:
The CRNA’s website and registrant portal, College Connect, are the best sources of accurate and up-to-date information.
The Customer Service team provides guidance, accurate information, clear communication and answers inquiries of registrants and applicants via phone, email and in-person.
Registrant Navigators are dedicated to supporting applicants throughout their journey and facilitating a smooth and efficient experience by providing guidance, troubleshooting, and personalized support at every stage of the application process.
The RNC team is composed of registered nurses with a wide range of knowledge and skills gained from their experiences working across a variety of practice environments. The CRNA’s RNC team is able to provide accurate and well-researched answers to inquiries about practice from both registrants and the public.
The CRNA works collaboratively to ensure every inquiry is directed to the most appropriate customer service area to be addressed. We are committed to delivering accurate, timely information and maintaining a high standard of customer service. We recognize the importance of clear, consistent communication in supporting registrants and informing the public.