Expedited alternate resolution (EAR) is a process to resolve a complaint without a hearing, and in some cases, before an investigation. EAR requires that the complainant and the registrant agree to the process [Section 55(2)(a.1) and Section 55(2)(a) of the Health Professions Act (HPA)].
Most commonly, EAR is resolution by way of a complaint resolution agreement (CRA), which is an agreement between the registrant and the College of Registered Nurses of Alberta (CRNA) [Section 55(2)(a.1)] and [Section 55(2)(a)] . There are two types of CRAs:
Either way, the CRA is between the registrant and the CRNA. The complainant is not a party to the CRA. CRAs include:
Conditions remain on the registrant’s permit until they have been deemed compliant with the requirements of the CRA. Failure to comply with the terms of agreement may result in a referral to a hearing tribunal or to an additional complaint.
Information provided on this page is provided to outline the complaints process and is not intended to replace legal advice.