Investigator

The College of Registered Nurses of Alberta (CRNA) is a regulatory college under the Health Professions Act (HPA). Our vision is excellence in nursing regulation for the health of all Albertans. Our objective is people-first, and we are committed to attracting the best people, engaging, and developing a workforce that embodies our values of integrity, respect, accountability and professionalism. The CRNA is committed to meeting and exceeding its legislative responsibilities by using a Right-touch relational regulatory approach. 

Investigator

At the CRNA, we are committed to regulatory excellence and safeguarding the public interest. As part of this commitment, we are seeking an Investigator to conduct impartial investigations in accordance with the Health Professions Act (HPA) under the delegated authority of the Complaints Director.

This position will be responsible for gathering and analyzing evidence, conducting interviews with registrants and complainants, preparing detailed reports and supporting the complaints resolution process. This role demands independent decision making, sound judgment and strong analytical skills, as well as the ability to manage multiple complex investigations efficiently.

While this position primarily operates in a remote work environment, occasional travel throughout Alberta may be required based on the needs of assigned cases. 

What You Will Do

Investigate Complaints

• Manage assigned investigations using a case management approach to ensure timely and thorough resolution.
• Maintain ongoing communication with registrants and complainants, and provide 60-day updates as required.
• Conduct interviews with registrants, complainants and witnesses to gather critical information.
• Ensure all investigations comply with the HPA, Health Information Act, privacy legislation and the CRNA’s policies and procedures.
• Maintain confidentiality and security of investigation documents and equipment.
• Identify, assess and manage risks in all investigative situations while ensuring personal safety.

Prepare Investigation Reports

• Document witness interviews impartially and collect supporting evidence, including policies, clinical records and employer documentation.
• Maintain accurate case documentation and ensure all investigative reports reflect objective findings.
• Communicate any case management concerns or issues to the Complaints Director and supervisor.

Support the Complaints Director / Associate Complaints Director

• Clearly communicate conduct processes to complainants and registrants.
• Provide regular updates on investigations to the Complaints Director and/or Associate Complaints Director.
• Perform other assigned duties related to professional conduct investigations as required.

Resource Management: Support Professional Conduct

• Stay up to date with investigative tools, best practices and technology to enhance investigation processes.
• Contribute to continuous process improvement to enhance the experience of registrants, complainants, witnesses and key partners in the investigation process.
• Maintain accurate records and reports on SharePoint and other case management platforms.

What You Possess

Education

• Bachelor’s degree in nursing.
• Active nursing license/permit in good standing.

Experience 

• 7-9 years in nursing, including experience in case management and conducting investigations.

Skills & Competencies

• In-depth knowledge of relevant legislation, including the Health Professions Act (HPA), Health Information Act and privacy regulations, to ensure compliance in investigative procedures.
• Strong written and oral communication skills, with the ability to conduct sensitive interviews and document findings accurately and impartially.
• Analytical and investigative skills, with the ability to assess evidence, identify inconsistencies and synthesize findings into clear and comprehensive reports.
• Conflict resolution and negotiation expertise, with the ability to navigate complex professional conduct matters and facilitate resolution when appropriate.
• Independent decision making and time management, with the ability to prioritize and manage multiple investigations while meeting deadlines.
• Attention to detail, ensuring thorough documentation and adherence to legal and regulatory requirements.
• Collaboration and engagement skills, with the ability to work effectively with complainants, registrants, legal counsel and internal teams.
• Technical proficiency in MS365 applications (Outlook, SharePoint, Teams, etc.) and electronic case management platforms.
• Experience using virtual meeting platforms such as Teams, Zoom and Webex for conducting remote interviews and case discussions.
• Ability to work remotely, demonstrating professionalism, discretion and confidentiality in all aspects of investigative work.

What We Offer

• An ongoing full-time employment opportunity.
• Competitive salary with a comprehensive health and dental benefits package, including resources to support mental health and financial wellness.  
• Annual Health Spending Account (HSA) and Wellness Spending Account (WSA) to support ongoing learning, health, wellness and family services.
• Defined benefit pension plan.
• Flexible, hybrid work environment with a 7.25 hour work day, Monday through Friday.
• 12 general holidays and an annual holiday break in December.
• Earned vacation days, starting at a rate equivalent to 20 days per year.