If a complainant believes the dismissal was unreasonable, they have the right to request a review by the Complaint Review Committee (CRC).
A complaint is dismissed if the Complaints Director is satisfied that there is insufficient or no evidence of unprofessional conduct, or if satisfied that the complaint is trivial (without merit) or vexatious (complaint is solely to harass or subdue a person).
The request must:
The dismissed complaint is forwarded to the CRC who reads the request, the investigation report and the decision of the Complaints Director. The CRC then considers whether or not the Complaints Director reached a reasonable decision.
The CRC will make a decision to either:
The complainant and investigated nurse are notified in writing of the outcome. There is no right to a further review of the CRC's decision.