Complaints about a registered nurse's conduct can be made by patients, patient family members, employers, other nurses, co-workers or members of the public. The complaint management process may take several months depending on the complexity and severity of the complaint. Often the quickest way to resolve an issue is to discuss your concerns directly with the registered nurse, the registered nurse's supervisor or other health-care providers at the facility first.
We can only investigate complaints related to the professional conduct of individual registered nurses, graduate nurses, nurse practitioners, graduate nurse practitioners and certified graduate nurses. You may ask the nurse (in question), their manager/supervisor or contact CARNA to see if this person is a registered nurse in Alberta.
Under the Health Professions Act (HPA), employers are legally obligated to report the discipline to CARNA at the time they engage in discipline which involve issues they believe to be unprofessional conduct and this will be treated as a complaint.
If you are unsure or want guidance regarding submission of a complaint, please call us at 780.451.0043 or 1.800.252.9392 and ask for the Conduct Department or email email@example.com.
By submitting your complaint in a timely manner, it is more likely details can be recalled more easily by those involved. However, there is no time limit to reporting a complaint as long as a registered nurse maintains their status as a regulated member.
|Nature of the complaint||How to submit a complaint|
|Involves one or more registered nurses (RN)|
In order to process your complaint, we require:
To submit a complaint:
|Involves a licensed practical nurse (LPN)||Contact the College of Licensed Practical Nurses of Alberta.|
|Involves a registered psychiatric nurse (RPN)||Contact the College of Registered Psychiatric Nurses of Alberta.|
|About a facility||Contact the facility's administration office.|
|Patient abuse involving any health-care provider, including registered nurses|
Within 30 days of receiving a complaint, the Complaints Director will notify you of the action taken on their complaint.