An investigation is a process to find out the details or facts behind a complaint. The investigation process is managed by the Complaints Director who regularly updates the complainant on the status of the investigation.
The Complaints Director determines the scope of the investigation and assigns an Investigator to conduct an objective investigation. The investigation is not limited to the information in the complaint. The Investigator may investigate any other matter that could be considered unprofessional conduct. The investigator will:
After the investigation report has been reviewed, the Complaints Director is required to decide whether or not there is sufficient evidence of unprofessional conduct. This means the Complaints Director addresses the following questions:
The Complaints Director can do one of the following: