An investigation is a process to find out the details or facts about the behaviours complained about.
While it is one of CARNA's legislated responsibilities to manage complaints about its members from complainants, it is important to note that the investigations process is managed by the Complaints Director and not by the complainant.
Additionally, the complainant is updated regularly on the status of the investigation by the Investigator. The complainant is informed of the outcome of the investigation in writing; either it was dismissed (reasons for the dismissal will be included) or referred to an appropriate resolution.
The Complaints Director determines when an investigation should be conducted, determines the scope, and assigns an Investigator. The Investigator, who does not know the complainant or the investigated nurse, begins the process and conducts an objective investigation.
The investigation is not limited to the information in the letter of complaint. The Investigator may investigate any other matter related to the conduct of the investigated nurse that could be considered unprofessional conduct.
The Investigator undertakes the following: