If the Complaints Director determines that there is evidence of unprofessional conduct and the member accepts responsibility, the Complaints Director may ask the member to enter into a complaint resolution agreement (CRA).
CRAs require consent from the complainant. Depending on several factors, including prior discipline history, gravity of the offence, and need for transparency, various terms are included which may consist of publication under Other disciplinary matters.
The agreement is between the Complaints Director and the member. It includes:
Agreed-upon conditions are placed on the member's permit until they are complied with. Failure to comply with the terms of agreement may result in a referral to a Hearing Tribunal.