A complaint about a regulated member of the College and Association of Registered Nurses of Alberta (CARNA) may come from an employer, a co-worker or a member of the public.

Regulated members of the College include registered nurses, nurse practitioners, certified graduate nurses or anyone holding a temporary or courtesy permit. A complaint may also be made about a former regulated member, provided it is made within two years of the date the individual ceased to be a regulated member.

Complaints must be submitted to the Complaints Director in writing, include the first and last name of the regulated member, and be signed by the person filing the complaint.   CARNA does not accept anonymous complaints. The letter of complaint should describe the behaviours that the complainant finds objectionable.
**Please note that there is no reporting form to file a complaint at this time.

The Complaints Director may also treat a matter as a complaint if she or he becomes aware of unprofessional conduct, or receives a referral from the Competence Committee.

It is important to note that the professional conduct process outlined here reflects the requirements of the Health Professions Act which governs the regulated nursing profession as of November 30, 2005. Any complaints which were received prior to November 30, 2005 fall under the Nursing Profession Act, and must be completed under the provisions of that legislation.